Who we are
DB quality is an organisation that aims to support all adults to lead healthy and independent lives. The wellbeing of our service users and staff is at the heart of everything we do and we will work with a high-quality team that genuinely cares about the service Users and works towards a common goal which is to provide services that meet the 5 care standards as set out in the Health and Social Care Standards which are
| 1. Dignity and Respect 2. Compassion 4. Be Included | 4. Responsive Care and Support 5. My Privacy is respected |
With over 12 years of expertise in the health and social care sector, DB Quality Cares is dedicated to delivering high-quality in-home care that preserves clients’ independence and dignity, surpassing the experience in traditional care homes. The team, under my leadership, is committed to a common goal centered on personal preferences, wellbeing, independence, and safety, creating a safe and supportive environment for Service Users to have fulfilled lives.
My personal journey, having provided intensive care to my grandparents until their passing, fuelled my passion for assisting adults and the elderly, driving me to contribute to the improvement of the UK’s care system. I founded DB Quality Care with the ethos that exceptional care profoundly impacts individuals’ quality of life.
Our organization prioritizes customers, colleagues, and service users, focusing on regular interactions with care teams and engaging with service users, families, and loved ones. We believe in starting the commitment to quality care and customer service from the top, emphasizing key values such as customer service, care quality, strategic collaboration with staff and service users, and external considerations involving the families and friends of our service users. At DB Quality Care, we are dedicated to redefining high standards in care provision across various environments nationwide.
WHAT WE DO
DB quality care assists their service users with all day-to-day tasks such as all forms of personal care, shower/body wash, shopping, medications administration, meals, cleaning, appointments, activity clubs, socialising with their peers and hospital appointments.
Hourly Care
Live in Care
Respite
End of life Care
Palliative Care At Home
Companionship
High quality in-home care allows our clients to retain a level of independence and dignity that might not be matched when staying in a care home.
If in need of these services, do find the form below and email us
OUR STANDARDS AND PROTOCOL
TRAINING
We have an ongoing training plan for every Staff assuring that they provide adequate care to our service Users.
Our policies and procedures are regularly reviewed and updated.
Customer Satisfaction/ Feedback
We will gather feedback which includes:
- weekly reviews which include feedback on support delivered in the preceding week
- monthly telephone/conference platform checks
- Gathering feedback from other stakeholders
- exit reviews
- written annual customer surveys
The annual Customer Satisfaction Survey is sent to all of our customers, the survey will be outcome-focused, measuring the goals we have achieved for our customers through our support service (e.g. “After a few weeks of support I am again able to manage my own personal care needs without assistance”). Results will be collated by our QA lead for objectivity. This will allow us to monitor the long- term impact of our service which we will share during joint stakeholder meetings to assist in the development of strategies towards further improvement.
Exiting the Service
An exit of service review will ensure a smooth discharge from the service. A ‘discharge plan’ will document the Customer’s ongoing potential, for use by family carers providing informal support and to encourage long-term providers (where applicable) to continue with goals to maximise independence.
Complaints/Compliments.
All complaints will be recorded, monitored and reviewed in accordance with our QA objectives and policies and procedures which are aligned to contract specifications. Complaints of a serious nature are escalated immediately to the Senior Management Team, the Care Inspectorate and the Local Authority.
Quarterly Quality Meetings
There will be a formal quality management meeting where all the data and feedback will be collated and objectively evaluated. The purpose is to monitor our performance and compliance and to identify trends or serious concerns that require intervention. The meeting will wherever possible involve staff, service users, other stakeholders so that they have genuine input into the service improvement plan.
Building Strong Relationships With Staff
We prioritize the well-being of our staff, understanding that a nurtured team leads to exceptional client care. Each carer has a dedicated Care Manager for guidance and mentorship. Ongoing training, with a focus on contributing to SVQ training costs, ensures professional development. Monthly DB Quality Care updates keep the team informed. Recognizing excellence, our Care Worker awards celebrate outstanding contributions. Social events foster a sense of family, connecting staff, service users, and families. Regular feedback questionnaires encourage open communication, empowering continuous improvement in our commitment to quality care.